All Creepyyeha items are handmade to order. Leave your measurements if you want a custom fit!
Please expect 2-7 week time frame for your order to be made before shipped.
Feel free to email me anytime if you are curious about where you stand on queue.
Where is the store based?
BEST WAY TO CONTACT ME
Please email me directly at Creepyyeha@gmail.com
My storenvy messages get lost often so please be sure to email me directly from your account instead of using storenvy.
My priority is to provide excellent customer support. I try my best to answer all emails within 24 hours.
If you contacted me before and have yet to get a reply, please email me directly.
What is this store's return and exchange policy?
I do not accept returns.
As all products are handmade, sometimes there will be imperfection but I do check for any damages before I ship, please consider this before you purchase anything.
If you have a problem with your order, please contact me ASAP so we can figure out a solution!
Exceptions for returns/exchanges are only available when order is sent with wrong color or size.
You will be responsible for shipping costs when shipping item(s) back for return or exchange.
VERY IMPORTANT! You are responsible to keep track of your package after you receive an email with your tracking number. Any destroyed packages by DHL or USPS due to no delivery or no response from the receiver will not be refunded.
I am not responsible for packages that has proof of delivery and or signed for.
Do you accept orders placed outside of the US?
I ship international packages with DHL
Please be sure to provide the correct address and contact number.
DHL calls receivers before delivering packages so if this applies to you, please be sure to provide a contact number.
How long will it take to receive my order?
Everything is made and shipped by me.
Please allow 2-8 weeks for your order to be made before shipped. This wait can sometimes be longer depending on how many people in the queue ahead of you.
This wait might be a little longer than you are used to but please remember that you are purchasing something that is being created just for you, from a small independent business.
Please understand that I will try my best to ship out your order as fast as I possibly can.
Any listing with the "pre-order" button on it will take a little longer to be made and shipped out.
Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service and location.
International shipping delivery times may vary between 1 and 4 weeks. Please note that lately, international shipping has been strict so some packages may delay.
Tracking number cost is provided in shipping cost.
Tracking is provided for both domestic and international packages.
What is your shipping policy?
I ship out at least 4 times a week. You will receive an email that will notify you once shipped!
All items will be shipped to address that is shown on buyer's profile when purchased unless noted otherwise. PLEASE MAKE SURE YOU PROVIDE ME YOUR CORRECT ADDRESS, CONTACT NUMBER AND EMAIL. IF ANY PACKAGES ARE SENT BACK TO ME FOR INSUFFICIENT ADDRESS, I WILL CONTACT YOU THROUGH THE EMAIL PROVIDED TO ME. IF YOU DO NOT REPLY, I WILL NOT RESHIP YOUR ORDER AND YOU WILL NOT GET A REFUND.
PLEASE MAKE SURE YOU PROVIDE CORRECT INFORMATION FOR ME!
VERY IMPORTANT! You are responsible to keep track of your package after you receive an email with your tracking number. Any destroyed packages by DHL due to no delivery or no response from the receiver will not be refunded.
I am not responsible for packages that has proof of delivery and signed for.
*A lot of the products include sharp objects. If you purchase a spiked item, please be aware and careful when you wear it for yourself and people around you*
*Please make sure you read the info of the product before purchasing. Be sure of size and color. Contact me if you have any questions with sizing*
*Most items are include parts that are screwed on. Be sure to tighten screws after every wear to avoid any loose parts *
Do you do custom orders?
Yes, Email me! I am always open for any custom orders or if you have a request to tweek an item!
Do you do refunds on custom made orders?
No, custom orders are all final.
Domestic Packages Lost?
There are many cases where domestic packages are lost or delayed.
Every domestic package will be shipped out with tracking. If the tracking says that it is delivered but you have not received your package yet, please wait until the end of the week or a few more days to be sure that the mail is missing. Sometimes the post office may have a scanning mistake or misdelivered so please be sure to contact your local post or ask your neighbors first.
Because I have proof of shipment and delivery confirmation, I will no longer be held responsible with lost or stolen mail. Please be aware of this once purchasing.
Be sure to contact your local post when there is a problem with missing package.
What does pre-order mean?
Everything sold in this shop is made to order and all by myself. Pre-order does not mean that it needs to be stocked in order to be shipped out. It means that this particular item will take longer to be made before shipping out.
Do you accept rush orders?
I no longer accept rushed orders.
Everything is handmade, I do not accept rush orders and cannot guarantee delivery dates. All orders are made in the order in which they are placed, so to skip anyone ahead of that queue would be unfair to those who have been waiting the longest.
Everything will be made and shipped in a orderly manner.
Custom taxes and duties
All international customers are responsible for custom taxes incurred on delivery. I refuse to mark anything as a 'Gift' or at a lower value so that a customer can avoid taxes. This is illegal and all requests to do so will be refused.
Do you loan items are shoots/magazines, etc?
Please email me at Creepyyeha@gmail.com
I require 2-4 weeks to prepare items for loan. Please be aware and considerate of this.
Stylists must provide their credit card number in case anything is missing/damaged.
If you are not able to pick up pieces in the city, you will need to provide the shipping cost for the pieces to be delivered.
Limited edition items
Limited edition items will only be available for several months. The classics will always be available.
Every new collection that will be released, the previous collection will no longer be available unless stated otherwise.
Some pieces may be more fragile than others. Please be gentle.
If you would like to request to replace a missing part ( spikes or studs ) Please contact me immediately.
My pieces are used with screw backs. Please check to tighten after every wear to prevent any loose screws.
If your piece has a broken part ( broken clasp/slider/rings ) Please contact me. You would need to send it back for repairs.
I do not charge extra for repairing but if you ordered over 2 months, you would need to provide for shipping costs.
Any questions, please email me.
Thank you! :)
What is Storenvy?
This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.
How do I pay for my order? Is it secure?
The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.
What if something is wrong with my order?