Currently on vacation! There will be one week delay!
All Creepyyeha items are handmade to order.
Please expect 5-30 day time frame for your order to be made before shipped.
Pre order items will range 3-5 weeks
Where is the store based?
Where does this store ship from?
What is this store's return and exchange policy?
I do not accept returns.
As all products are handmade, sometimes there will be imperfection but I do check for any damages before I ship, please consider this before you purchase anything.
If you have a problem with your order, please contact me ASAP so we can figure out a solution!
Exceptions for returns are only available when order is sent with wrong color or size.
Do you accept orders placed outside of the US?
I ship international packages with DHL
Please be sure to provide the correct address and contact number.
DHL calls receivers before delivering packages so if this applies to you, please be sure to provide a contact number.
How long will it take to receive my order?
Everything is made and shipped by me.
Please allow 2-5 weeks for your order to be made before shipped. This wait can sometimes be longer depending on how many people in the queue ahead of you.
This wait might be a little longer than you are used to but please remember that you are purchasing something that is being created just for you, from a small independent business.
Please understand that I will try my best to ship out your order as fast as I possibly can.
Any listing with the "pre-order" button on it will take a little longer to be made and shipped out.
Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service and location.
International shipping delivery times may vary between 1 and 4 weeks. Please note that lately, international shipping has been strict so some packages may delay.
Tracking number cost is provided in shipping cost.
Tracking is provided for both domestic and international packages.
What is your shipping policy?
I ship out at least 4 times a week. You will receive an email that will notify you once shipped!
All items will be shipped to address that is shown on buyer's profile when purchased unless noted otherwise. PLEASE MAKE SURE YOU PROVIDE ME YOUR CORRECT ADDRESS, CONTACT NUMBER AND EMAIL. IF ANY PACKAGES ARE SENT BACK TO ME FOR INSUFFICIENT ADDRESS, I WILL CONTACT YOU THROUGH THE EMAIL PROVIDED TO ME. IF YOU DO NOT REPLY, I WILL NOT RESHIP YOUR ORDER AND YOU WILL NOT GET A REFUND.
PLEASE MAKE SURE YOU PROVIDE CORRECT INFORMATION FOR ME!
*A lot of the products include sharp objects. If you purchase a spiked item, please be aware and careful when you wear it for yourself and people around you*
*Please make sure you read the info of the product before purchasing. Be sure of size and color. Contact me if you have any questions with sizing*
Do you do custom orders?
Yes, Email me! I am always open for any custom orders or if you have a request to tweek an item!
Do you do refunds on custom made orders?
No, custom orders are all final.
Domestic Packages Lost?
There are many cases where domestic packages are lost or delayed.
Every domestic package will be shipped out with tracking. If the tracking says that it is delivered but you have not received your package yet, please wait until the end of the week or a few more days to be sure that the mail is missing. Sometimes the post office may have a scanning mistake or misdelivered so please be sure to contact your local post or ask your neighbors first.
Because I have proof of shipment and delivery confirmation, I will no longer be held responsible with lost or stolen mail. Please be aware of this once purchasing.
I cannot control the service of USPS. Once I have done my part, I will not be responsible for any lost packages.
What does pre-order mean?
Everything sold in this shop is made to order and all by myself. Pre-order does not mean that it needs to be stocked in order to be shipped out. It means that this particular item will take longer to be made before shipping out.
Do you accept rush orders?
I no longer accept rushed orders.
Because everything is handmade, I do not accept rush orders and cannot guarantee delivery dates. All orders are made in the order in which they are placed, so to skip anyone ahead of that queue would be unfair to those who have been waiting the longest.
Everything will be made and shipped in a orderly manner.
Custom taxes and duties
All international customers are responsible for custom taxes incurred on delivery. I refuse to mark anything as a 'Gift' or at a lower value so that a customer can avoid taxes. This is illegal and all requests to do so will be refused.
What is Storenvy?
This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step.
How do I pay for my order? Is it secure?
The Storenvy checkout process uses PayPal, one of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal's secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club. You may also make payments using your bank account, but this may delay your order.
What if something is wrong with my order?